Q1. WHERE ARE YOU LOCATED?
A. We are located in Malaysia but we have dispatch facilities from around Southeast Asia Countries including East Malaysia, Brunei, Indonesia, Hong Kong and Singapore.
Q2. HOW DO YOUR SIZES RUN?
A. All sizes are according to the size chart in each products. Most of the products is Standard Size Asian which is slightly smaller than size Malaysia. We do not accept returns for orders unless they arrive damaged so please measure first and make sure you order the correct size.
Q3. HOW LONG DOES IT TAKE TO SHIP MY ORDER?
A. It takes 2-5 business days to process your order depending on volume and availability of items and 3-12 business days to ship depending on your states or origin country.
Q4. HOW DO I TRACK MY ORDER?
A. When your order is shipped, you should receive a second email with your tracking number. You can also go to > My Account > Order History
Q5. CAN I CANCEL MY ORDER?
A. We do not accept cancellations after 24 hours as your order has usually been processed by then.
Q6. CAN I RETURN MY ORDER?
A. Unfortunately we do not accept returns unless the item arrives damaged. Please review our return policy at footer.
Q7. HOW DO I CONTACT YOU ?
A. Send us a message here or email [email protected] , or
Whatsapp our agent : +60175610961