Frequent-Asked Questions (FAQs)

Q1: How many days will I get my parcel? 
It depends on the item you order and your shipping location as well, for more details you can visit :
Delivery Info: https://www.urbanoutfitco.com/pages/delivery-information

Q2: Can I exchange if the size doesn't fit?
Yes, you can change the size with us, you need to pay an extra charge for the shipping fee.

Q3: In what condition can I get a refund or a return?
We will fully refund or replace items if they are defective or damaged. 
Refund policy: https://www.urbanoutfitco.com/pages/refund-policy

Q4: Do you have shopee or lazada ?
Yes, we do sell have Shopee: https://shopee.com.my/batikmodern99

Q5: Do you have a physical shop and COD service?
No, we do not have cash-on-delivery (COD) service and we only have an online store so far.

Q6: Where is the origin of the shirts?
Most of the shirts are imported from manufacturers Overseas.

Q7: What cutting are your shirts, where can I find the size chart?
All size charts can be found in the product descriptions for each product. Size cutting is followed by collection.

Q8: Which courier can I choose?
We mainly use PosLaju and J&T Express for shipment within Malaysia based on location & your preference.

More question ? Do not hesitate to contact us at [email protected]