Frequent Asked Questions (FAQs)

Q1: How many days will i get my parcel ? 
It depends on the item you order and your shipping location as well, for more details you can visit :
Delivery Info : https://www.urbanoutfitco.com/pages/delivery-information

Q2: Can I exchange if the size doesn't fit ?
Yes, you can change the size with us , you just need to pay for extra charge for shipping fee.

Q3: In what condition can i get refund or return ?
We will fully refund or replace items if they are defective or damaged. 
Refund policy : https://www.urbanoutfitco.com/pages/refund-policy

Q4: Do you have shopee or lazada ?
No, we only sell on our own Website & Tiktok Shop @batik_lovers.

Q5: Do you have physical shop and COD service ?
No, we do not have cash on delivery (COD) service and we only have online store so far.

Q6: Where is the origin of the shirts ?
Most of the shirts are imported from Manufacturer in Overseas.

Q7: What cutting is your shirts , where can i find the size chart ?
All size chart can be found in product description in each of every products. Size cutting is followed by collection.

Q8: Which courier can i choose ?
We mainly use PosLaju , J&T Express , Skynet for shipment within Malaysia based on location & your preference.